Effective Communication Skills

Understanding the communication process
Identifying communication styles
Communication barriers
Demonstrating empathy
Improving interactions with others
Active listening and effective questioning skills
Giving and receiving feedback
Communicating in difficult situations
Introduction to assertiveness

Our course covers communicating to ensure the effective operation of the workplace. Designed to look specifically at facilitating discussions producing written materials and making presentations. It looks at how to get attention, how to convey the information and how to check for understanding

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This course is designed for all people working within the organisation responsible for imparting information to a variety of audiences. In particular, for those who wish to present more powerful and articulate presentations, learn techniques for encouraging comment and feedback and to develop good presentation evaluation skills.

At the completion of this course, participants learning outcomes will be the ability to:

Develop active listening techniques to enhance understanding and show empathy
Develop behaviours to enhance working relationships
Use effective questioning skills
Identify and develop your personal communication style
Give and receive appropriate feedback
Use effective communication techniques to deal with difficult situations
Identify barriers to effective communication

Duration 1 Day

Price $795 (incl. GST)

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All IBI Students are regarded as undertaking their Course by Distance. However, Students may have the option of attending our Classroom Workshops. Workshops are moderated by IBI Training Consultants responsible for delivering and assessing skills and knowledge outcomes. Learning outcomes in a group classroom environment are potentially accelerated. IBI operates day and evening classes or accelerated learning camps run over the week-end. Assessments include multiple choice answers, open book short form questions and demonstration of skills. Please download Student Information Guide for information in regards to our Policies.

Course Duration

Students shall take 15 to 20 hours a week over a 6 to 12 month period to complete a Certificate or Diploma course. During this period students shall be reading, conducting research, performing assessments and managing feedback. Classroom Workshop attendance is optional but is available to assist in completing assessments, networking & understanding career opportunities.

IT Proficiency

Prior to enrolment please ensure you read & understand the pre-enrolment information and the terms and conditions contained in the Student Information Guide as they relate to your course and confirm that you are proficienct with Microsoft^® Office & email software on a personal computer.

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