Conflict Management

Why do we need effective relationships?
Self image and roles
Building rapport and relationships
Identifying your style in relationships
How to use personality types and styles
Communication obstacles and misunderstandings
Formal and informal communication
Assertive communication
Resolving conflict and managing emotion
Maintaining relationships networking and mentoring

A critical management skill to secure for the modern workplace.

Interaction with other always gives rise to the potential for disagreement, challenge and debate. Managing conflict successfully and constructively is an invaluable and necessary skills in providing opportunities for positive change and development within any modern organisation. Our course provides a variety of practical learning opportunities for participants to develop skills in identifying conflicts and resolving them objectively.

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This course is designed for individuals interested in exploring and developing skills in managing conflict and improving their relationships with others.

At the completion of this course, participants learning outcomes will be the ability to:

Recognise how personal values and views influence certain behaviour
Identify conflict management styles
Develop skills to resolve conflict in a flexible and objective manner
Develop trust, rapport and confidence
Develop negotiating skills appropriate for a win-win solution

Duration 1 Day

Price $795 (incl. GST)

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All IBI Students are regarded as undertaking their Course by Distance. However, Students may have the option of attending our Classroom Workshops. Workshops are moderated by IBI Training Consultants responsible for delivering and assessing skills and knowledge outcomes. Learning outcomes in a group classroom environment are potentially accelerated. IBI operates day and evening classes or accelerated learning camps run over the week-end. Assessments include multiple choice answers, open book short form questions and demonstration of skills. Please read Student Information Guide for information in regards to our Policies.